Zing's code of conduct for experience suppliers:
Post Beta period, hosts can list their experiences on Zing, connect with customers, and receive bookings and payments. It is the responsibility of the host to ensure that all listing and pay-out information is correct.
Post Beta and unless otherwise agreed, Zing commission is 20% of the gross value of each booking processed via the website. The remaining 80% of the booking value will be paid out to the host’s nominated account at the end of each month.
2. Guests should always know exactly who will be hosting them:
Zing experiences should be full of delightful moments and surprising adventures. Since our community is built on trust, authenticity is essential – it requires a balance of shared expectations, honest interactions, and accurate details.
If friend(s), partner(s), family member(s) or team member(s) is/are helping hosts or manage their virtual experience, then they must be registered as a co-host(s).
Hosts must not provide a false name, maintain duplicate accounts, or create an account if the host(s) is(are) under 18.
Misrepresenting the host spaces:
Hosts should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature or details of the host’s listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards.
3. Only Zing guests on a Zing experience:
Hosts are not permitted to mix guests from Zing and other platforms during the same instance of an experience.
4. Reliability, reviews, rating and engagement:
Hosts must honour their reservations unless the host must cancel due to a valid extenuating circumstances (see cancellation policy).
Once connected with the guests, hosts shouldn't be unresponsive, and should not have persistently and pervasively low ratings, fail to provide an adequate point of contact, or refuse to participate in our resolution process.
Experiences must maintain a high overall rating and guest engagement level. Hosts with consistently low reviews (1-3*), or insufficient page views and bookings, may have their listings suspended and/or removed from Zing.
5. Mistreatment of animals:
Not allowed on the platform and any experience not compliant with that will be excluded.
6. Intellectual property violations
We recommend our hosts to avoid the usage of copyrighted work such as music, videos, photography, or literature, as we do not permit it on our platform, unless the work was created or properly licensed by the host or is in the public domain.
We also prohibit the unauthorised use of other types of intellectual property such as trademarks (e.g. brand names) or individual names (e.g. celebrities) that suggest an endorsement of, or affiliation with, a host or Experience.
7. Violation of local laws or restrictions
Hosts are responsible for understanding and complying with all applicable laws, rules, regulations, and other requirements that apply to their online experience.
8. Payments outside of Zing's system
Experience hosts may not solicit an online or offline payment from guests.
9. Sexually suggestive activities
Experiences that include sexual content or nudity are not allowed on the platform. Sexually explicit content is not permitted on the platform.
The usage of weapons is not allowed on the platform.
11. Political activities
We don’t allow experiences that include direct political actions, like campaigning and fundraising, or activities that violate local laws.
The Zing adventure is only possible when hosts and guests trust this community and feel safe. As a result, we require that anyone refrains from endangering or threatening anyone, guests, or other hosts.
Neither hosts nor guests must commit verbal, physical, or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence or hold anyone against their will.
Members of dangerous organisations, including terrorist, organised criminal, and violent racist groups, are not welcome in this community.
Zing is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.
We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.
Discriminatory behaviour or hate speech: Hosts and guests should treat everyone with respect in every interaction. So, hosts and guests should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.
Bullying or harassing others: Hosts and guests should not share personal information to shame or blackmail others, target others with unwanted behaviour, defame others, or violate our review and content standards.
The Zing community is as diverse, unique and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities and feel as if we can truly belong.
13. Spam, phishing, or fraud
Hosts should not make transactions outside of Zing’s payments system; commit booking fraud or credit card fraud or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referral system; or make false claims against other members of the community.
14. Violating others’ privacy or intellectual property rights
Hosts and guests should not spy on other people, and should not access others’ accounts without authorisation or violate others’ privacy, copyrights, or trademarks.
15. Cancellation policy:
All bookings can be cancelled up to 72 hours prior to the experience starting time, except if the cancellation is due to circumstances beyond the control of the host.
Rescheduling is subject to the guest(s) and host(s) agreeing upon an alternative booking date, subject to availability and in coordination with the Zing team (contact: firstname.lastname@example.org)
Hosts and/ or Zing have the right to remove or eject any person breaching the terms above from an online experience, and at their discretion, to cancel an event with no credit refund if the code of conduct is being breached during an Experience.
16. Cancellation and suspension of account
- (a) suspend your account;
- (b) cancel your account; and/or
- (c) edit your account details,
at any time in our sole discretion with or without notice to you. In certain circumstances we may provide reasons for this, but we are not obliged to do so.